GENERAL CONDITIONS OF SALE

  1. General Information

The ownership of this website, www.recambiosyaccesoriosbmw.com, (hereinafter website) The Ostantes: Germany Vic Shop SLU is registered in the Mercantile Registry of Palma de Mallorca, in volume 2738, folio 108, sheet PM-82953, 1st registration. NIF: B16554289 and whose contact data are:

Address: San Antonio 88 1, Llucmajor 07620, Mallorca, Balearic Islands, Spain
Contact Telephone: +34 910914111 / +34 616083226 (locution with contact instructions)
Contact WhatsApp: +34 616083226
Contact email: info@recambiosyaccessoriosbmw.com

This document (as well as all other documents that are mentioned here) regulates the conditions for which the use of this website (www.recambiosyaccesoriosbmw.com) and the purchase or acquisition of products and/or services in it (hereinafter, conditions) is governed.

For the purposes of these conditions, it is understood that the activity that Germany Vic Shop SLU develops through the website includes:

  • Sale of new and/or second -hand accessories for cars of the BMW brand.

Without exception, Germany Vic Shop SLU does not make facilities. Only advisor during the assembly for free (under the express request of the user, availability of the company and Germany Vic Shop SLU reserves the right not to accept or carry out said advice). As well as Germany Vic Shop SLU is not responsible for costs derived from the installation, tuning, displacements, labor etc.

Germany Vic Shop SLU is not affiliated, sponsored or authorized by BMW AG. We work with official suppliers of pieces and accessories for BMW vehicles, but we are not an official dealer or a BMW AG subsidiary.
The use of brands and logos on this website is strictly descriptive to indicate the compatibility of products with BMW vehicles, in accordance with article 34 of the Spanish Brand Law and Regulation (EU) 2017/1001 on brands of the European Union. It is not induced to error nor is it intended to generate a commercial relationship with BMW AG or its subsidiaries.
In case of any doubt, the user can contact us before making their purchase.

All logos and brands such as BMW, Mini, and Motorsport are exclusive property of BMW AG. Its use on this website is only for descriptive purposes. For more information or clarifications, do not hesitate to contact us.

Germany Vic Shop Slu acts independently in the sale of BMW compatible products and does not intend, in any case, to generate confusion with the BMW AG brand, in accordance with the provisions of the Spanish Brand Law and Regulation (EU) 2017/1001 on brands of the European Union.

All trade logos and names belong to their respective owners and their use on this website is merely descriptive, in compliance with article 34 of the Spanish Brand Law and Regulation (EU) 2017/1001 on brands of the European Union.

In addition to reading these conditions, before accessing, navigating and/or using this website, the user must have read the Legal notice , including, the Cookies policy, and the Privacy and Data Protection Policy by Germany Vic Shop Slu. When using this website or when doing and/or requesting the acquisition of a product and/or service through it, the user consents to be linked by these conditions and all the aforementioned, so if he does not agree with all this, he should not use this website.

It is also reported that these conditions could be modified. The user is responsible for consulting them every time you access, navigate and/or use the website since those that are in force at the time the acquisition of products and/or services will be applicable.

For all the questions that the user may have in relation to the conditions, he can contact the holder using the contact data provided above or, where appropriate, using the Contact form.

  1. The user

The access, navigation and use of the website confers the condition of user (hereinafter referred to, indistinctly, individually as a user or jointly as users), so they are accepted, since the navigation through the website begins, all the conditions established here, as well as its further modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case.

The user assumes their responsibility for a correct use of the website. This responsibility will be extended to:

  • Make use of this website only to make questions and purchases or legally valid acquisitions.
  • Do not make any false or fraudulent purchase. If reasonably it could be considered that a purchase of this nature has been made, it could be annulled and the relevant authorities would be informed.
  • Facilitate truthful and lawful contact data, for example, email address, postal address and/or other data (see Legal notice and Privacy Policy and of Data protection).

The user declares to be over 18 years old and have legal capacity to enter into contracts through this website.

The website is mainly aimed at users residing in Spain. Germany Vic Shop SLU does not ensure that the website complies with laws from other countries, either totally or partially. Germany Vic Shop Slu declines any responsibility that can be derived from such access, nor does it ensure shipments or provision of services outside of Spain.

The user may formalize, with their choice, with Germany Vic Shop SLU the contract for the sale of the desired products and/or services in any of the languages ​​in which these conditions are available on this website.

Before making a purchase, the user will have access to all the relevant information about the products, prices, shipping costs, payment methods and delivery deadlines, as well as their rights of withdrawal and guarantee, in accordance with current legislation.

  1. Purchase or acquisition process
All products on this website are not designed to install an end user. The installation must be carried out exclusively by people with adequate specialized training or a motor vehicle specialist. For this reason, installation instructions with the product are not included.  Prices do not include installation expenses. 


In the purchase process, in the cart, there is a section where the vehicle frame number must be indicated. If this number is not provided when acquiring pieces, we will not be able to verify the compatibility with your BMW. 

Mandatory frame number and return restrictions

To guarantee the compatibility of the products with your vehicle, the buyer You must indicate the frame number (vin) when making the purchase.

If the buyer does not provide the frame number when acquiring a piece, it will be understood that he has made the purchase without verifying his compatibility with his BMW, assuming the error risk. In this case, The withdrawal will only apply within 14 calendar days, as long as the product has not been used and is returned in its original packaging. Returns will not be accepted if the product has been installed, manipulated or if it is a custom -configured item, in accordance with article 103.c of the TRLGDCU.

The buyer is the sole responsible to ensure that the acquired piece is compatible with your vehicle. In case of doubt, it is recommended consult with our team before making the purchase.

Properly registered users can buy on the website for established media and forms. They must follow the purchase and/or online acquisition procedure of www.recambiosyaccesoriosbmw.com, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on "Finish the order".

Likewise, the user must fill in and/or check the information that is requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Then, the user will receive an email, text message and/or WhatsApp confirming that Germany Vic Shop Slu has received their request or request for purchase and/or provision of the service, that is, the confirmation of the order. And, where appropriate, you will also be informed by email or text message when your purchase is being sent. In your case, these information could also be made available to the user through their personal space connection to the website.

Once the purchase procedure has concluded, the user aware that the website generates an electronic invoice that will be reached to the user through email, and where appropriate, through their personal space connection to the website. Likewise, the user can, if he wishes, to obtain a copy of his paper bill, requesting Germany Vic Shop Slu using the contact spaces of the website or through the contact data provided above.

The user recognizes being up to date, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, image of the latter on their page of the website, indicating, as an enunciative, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or features. and/or cost of benefits; and recognizes that the realization of the purchase or acquisition order materializes the full and complete acceptance of the particular sales conditions applicable to each case.

Unless the opposite is expressly indicated, Germany Vic Shop SLU is not the manufacturer of the products sold or that could be marketed on the website. Although Germany Vic Shop SLU makes great efforts so that the information shown on the website is correct, sometimes the packaging and/or the materials and/or the components of the products may contain additional or different information from the one that appears on the website. Therefore, the user must not only consider the information provided by the website, but also the information available in the labeling, the warnings and/or instructions that accompany the product.

The communications, purchase orders and payments that intervene during the transactions made on the website could be filed and preserved in the computerized records of Germany Vic Shop SLU in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that in this respect are applied, and particularly attending to the LOP to users according to the privacy policy of this website (Legal notice and Privacy Policy and Data protection).

  1. AVAILABILITY

All purchase orders received by Germany Vic Shop SLU through the website are subject to the availability of products and/or that no circumstance or cause of force majeure (clause nine of these conditions) affects the supply of them and/or the provision of services. If there were difficulties in the supply of products or there will be no stock products in the Germany Vic Shop and supplier stores, Germany Vic Shop SLU undertakes in contacting the user and reimbursement of any amount that could have been paid as a amount. The amount will always be reimbursed by means of the method used when making the purchase. This will also be applicable in cases where the provision of an unrealizable service.

The availability of the products is merely orientative and does not imply a guaranteed reserve until the confirmation of the order. In case of lack of stock, the user will be informed with alternative options or the possibility of reimbursement.

  1. Prices and payment

The prices exhibited on the website are the finals, in euros (€) and include taxes, unless due to legal requirement, especially in VAT, it is indicated and applied different matter.

However, and except that the prices of the items offered are indicated, in which the shipping costs, in which it could be incurred, that will be added to the total amount due to the moment of managing the shipping procedure by the user, and where it will consult the available methods and costs will be freely incurred and will freely choose the one that suits you.

• Spain except Canary Islands/Ceuta and Melilla: 4,95€ (Free shipping in orders of € 49 or more)

• Spain: Canary Islands/Ceuta and Melilla, Andorra, Portugal, France: 9,90€ (Free shipping in orders of € 49 or more)

• Rest of the world: 49,90€ 

If at any time "free shipping" is indicated, it will only apply to the most economical form of shipping even if the website allows you to choose an express shipment.

In no case will the website add additional costs to the price of a product or a service automatically, but only those that the user has selected and chose voluntarily and freely.

Prices can change at any time, but possible changes will not affect orders or purchases with respect to those that the user has already received an order confirmation.

The accepted means of payment will be: bank transfer, credit cards/debit and bizum.

Also, the user can pay all or part of the purchase price with a gift card issued by Germany Vic Shop SLU 

Germany Vic Shop SLU uses all means to guarantee the confidentiality and safety of the user -transmitted payment data during transactions through the website. As such, the website uses a SSL safe payment system (Secure Socket Layer).

If the means of payment is a gift card, the position will be made at the time when Germany Vic Shop Slu sends a confirmation of the purchase or acquisition request of products and/or user services.

In any case, clicking on "Finish the order" the user confirms that the payment method used is yours, or that, where appropriate, it is the legitimate holder of the gift card.

The purchase or acquisition requests in which the user selects as a payment means The bank transfer will be reserved for 5 calendar days from the confirmation of the order to be able to leave the time enough for the bank transfer to be taken into account by the payment system used by Germany Vic Shop SLU for the website. When the system receives the transfer, the order will be prepared and managed for shipping. Through this payment method, the user must ensure that he correctly introduces the exact amount of the purchase order, as well as the account number and the transfer reference. In case of error, Germany Vic Shop SLU will not be able to validate the order, which will be canceled.

In case of unjustified countermarks or payment return without legitimate cause, Germany Vic Shop SLU reserves the right to undertake the legal actions necessary to recover the amount owed. In this case, the user of the associated costs will be informed before starting any procedure.

In case of payments, the user can contact the customer service before starting a countermarks. Germany Vic Shop SLU reserves the right to block future purchases in case of repeated countercharges without justification.

  1. DELIVERY

In cases where the physical delivery of the well -hired good, deliveries will be made within the following territory: World.

The estimated delivery time is 2 to 7 days if the product is in stock in Spain, and From 7 to 14 days if you are in stock in Germany. In both cases it is reported that the maximum delivery time is 90 days

For customized or specifically configured products for the customer vehicle, The processing period can be extended between 7 and 14 additional days.

In case of extraordinary circumstances outside our company that generate a delay greater than 30 calendar days, the user may choose to maintain their order or cancel the purchase and receive a complete refund.

If Germany Vic Shop SLU cannot comply with the estimated delivery deadline for causes outside the company, the user will be notified and may opt for:

1. Maintain the order with a new delivery date.

2. Cancel the purchase and receive a immediate and complete refund.

In any case, if the delay exceeds 30 calendar days without just cause, the user will be entitled to the resolution of the contract and to the immediate reimbursement of the amount paid, according to article 66 bis of the TRLGDCU.

In any case, if the delay exceeds 30 calendar days without just cause, the user will be entitled to the resolution of the contract and the immediate refund of the amount paid, in accordance with article 66 bis of the consolidated text of the General Law for the Defense of Consumers and Users (TRLGDCU).

If it was impossible to deliver the order for the absence of the user, this could be returned to the warehouse. In this case, the carrier will leave a notice with information on the location of the order and the instructions for reprogramming. If the order is finally returned to Germany Vic Shop Slu, the user must assume the expenses derived from the return, including, among others, the transport and management costs.

If the user will not be in the place of delivery on the date provided by the carrier, he must contact the assigned carrier to agree on the delivery of another day.

If 7 days have elapsed since the order is available for delivery, it has not been able to be delivered for reasons not attributable to Germany Vic Shop Slu, it will be understood that the user wishes to give up the contract, being considered resolved. Consequently, Germany Vic Shop Slu will proceed to return the payments received by gift card, deducting original shipping costs, as well as the return costs derived from the lack of collection. This return will be made without undue delay and, in any case, within a maximum period of 30 calendar days from the date the contract is considered to be resolved. The additional expenses derived from the choice by the user of a different delivery method to the lowest cost offered on the website are excluded from the return. ”

However, the user must keep in mind that the transport derived from the resolution may have an additional cost that may be impact.

For the purposes of these conditions, it will be understood that the delivery has been produced or that the order has been delivered at the time when the user or third indicated by the user acquires the material possession of the products, which will be accredited by signature of the receipt of the order in the agreed delivery address.

The risks that could be derived from the products will be in charge of the user from the time of delivery. The user acquires the property of the products when Germany Vic Shop SLU receives the full payment of all the amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a time after the complete reception of the amount object of payment by Germany Vic Shop Slu.

In accordance with the provisions of Law 37/1992, of December 28, on the Value Added Tax (VAT), purchase orders for delivery and/or benefit shall be understood located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable type of VAT will be legally in force at all times depending on the specific article in question.

In this same sense, and in accordance with Chapter I of Title V of Directive 2006/112 of the Council of November 28, 2006 regarding the common VAT system, purchase orders will be located, for delivery and/or benefit, in that Member State of the European Union in which the address that appears in the purchase request is located and, therefore, the applicable VAT will be the current one in said Member State.

In orders to the Canary Islands, Ceuta and Melilla, the deliveries will be exempt from VAT by application of the provisions of Law 37/1992, and to the 2006/112 Directive, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories. The user must take into account that in these territories, situations could occur in which taxes and customs rights are applied and accrued at destination, in accordance with current regulations, and that they could run on their part.

For the rest of the locations, other than the previous ones, where the purchase orders will be located, for delivery and/or provision, the regulations in force at all times will be applied; The user must take into account that this could generate the application and accrual of taxes and customs rights at destination, in accordance with current regulations at destination, and that they could run on their part. To expand information, the user must go to the Customs Office at destination.

  1. Technical means to correct errors

It is informed of the user that in case it detects that an error has occurred when entering data necessary to process your purchase application on the website, you can modify them by putting yourself in contact With Germany Vic Shop SLU through the contact spaces enabled on the website, and, where appropriate, through those enabled to contact the customer service, and/or using the contact data provided in the first clause (general information). Also, these information could also be remedied by the user through their personal space connection to the website.

In any case, the user, before clicking on "Finish the order", has access to space, cart, or basket where your purchase requests are written down and can make modifications.

Similarly, the user is referred to consult the Legal notice and Privacy Policy To collect more information on how to exercise your right of rectification as established in Organic Law 15/1999, of December 13, on the protection of personal data.

  1. Returns and right of withdrawal

In cases where the user acquired products in or through the owner's website, a series of rights assist him, as they are listed and described below:

Right of withdrawal

The user, as a consumer and user, has the right to give up the purchase made on the website within a period of 14 calendar days From the reception of the order, without justification.

  • If the withdrawal is communicated within the 14 calendar days From the reception of the order, the paid amount reimbursement, discounting the real shipping and return expenses. These expenses include transportation from the user's address to Germany Vic Shop Slu and, if necessary, the transport of Germany Vic Shop SLU to the original supplier. Detailed proof of these expenses will be presented in accordance with article 108.2 of the TRLGDCU. The user is informed before the purchase that these costs will be discounted, in accordance with article 108.2 of the TRLGDCU. In the event that the product must be returned to the original supplier, Shipping costs derived from this return will also be discounted from the amount to be reimbursed. These costs may include, among others, the Transportation from the user address to Germany Vic Shop Slu and the transport of Germany Vic Shop Slu to the supplier. In these cases, The user will be provided with the proof of the expenses incurred as justification, according to Article 108.2 of the TRLGDCU, which establishes that the consumer must assume the costs derived from the order management if it has been previously informed.

  • If the user requests the cancellation of the order before sending to the final recipient, but after the product has been acquired and sent from the supplier to Germany Vic Shop Slu, the transport costs and management incurred so far will be deducted from the reimbursement, including the provider's shipping costs to Germany Vic Shop SLU and any other administrative cost derived from the processing of the order. In these cases, a copy of the proof of the expenses incurred as justification will be provided to the user, in accordance with article 108.2 of the TRLGDCU, which establishes that the consumer must assume the costs derived from the order management if it has been previously informed.

After this period, Germany Vic Shop Slu, as part of your commercial policy, you can offer to his discretion An expanded return policy, under the following conditions:

  • If the withdrawal is communicated between the Day 15 and 30 From the receipt of the order, the reimbursement will be made through gift card, by a 50% of the amount paid, discounting the real expenses of shipping and return. This refund will only be applicable as long as the product and packaging are in perfect condition, without signs of use and with all its original accessories.

This expansion of the return period does not affect the legal rights of the consumer and is an additional commercial policy offered by Germany Vic Shop Slu.

This period of withdrawal will be applied from the day the user, or a third authorized by it, has acquired the material possession of the product.

Return conditions

To exercise this right, the user must notify their decision to give up Germany Vic Shop SLU through the spaces enabled on the page of Contact:

The user must communicate their decision clearly and unequivocally. You can use the withdrawal form model that Germany Vic Shop SLU puts at your disposal, although its use is not mandatory.

Product status and possible deductions

The product must be returned in the same conditions in which it was delivered, including the original packaging, labels, accessories and instructions.

If the product has damage, marks, spots, signs of use, deterioration or lack of original packaging, Germany Vic Shop SLU may apply a reduction of the amount to be reimbursed based on the depreciation suffered.

  • If the original packaging is damaged or missing, A reduction proportional to the damage caused will apply, which can reach up to 50% of the product value.

  • If the product has obvious brands, dirt or deterioration, The reduction can be up to 75%, previously informing the user of the assessment made before the reimbursement.

In the event that the product has been opened and its resale as a new product is affected (for example, in electronic, cleaning or sealing pieces), Germany Vic Shop Slu may deny the total refund or apply a reduction greater than 75%, according to the depreciation of the product and its commercial viability. The user of said decision will be informed together with the corresponding justification.

If the product is returned without all its original accessories (cables, adapters, screws, manuals, original packaging, etc.), Germany Vic Shop SLU can apply a reduction of up to the up to the 100% of the amount, if the lack of these elements prevents their resale.

Shipping and return costs

The user will assume the actual expenses of shipping and return, which will be discounted from the total amount to be reimbursed.

  • Spain: € 4.95
  • Andorra, Portugal, France: € 9.90
  • Rest of the world: € 49.90

These amounts may vary according to the weight, volume and destination of the package. In these cases, the receipt of the transport company will be presented as justification.

If an order is canceled by the user before sending to the final recipient, but after it has been processed and sent by the provider to Germany Vic Shop Slu, The transport and administrative expenses incurred until that time will be discounted from the reimbursement. In these cases, the user will be informed of cost breakdown.

Exceptions to the right of withdrawal

Returns or orders of orders will not be accepted in the following cases:

  • Products made “Custom”: Includes those products configured with unique frame or specifications. In accordance with article 103.c of the TRLGDCU, these products may not be returned except for manufacturing defects.

  • Cleaning and caring products: They cannot be returned for reasons of hygiene and safety, according to Directive 2001/95/EC.

  • Oils, creams, paintings and liquids: they cannot be returned if they have been open or used.

Return process

The user can manage the return through the following link: https://returns.envia.com/store/66250526062635feb8c54af3

If the link is not available, you must contact an agent through WhatsApp at +34 616083226.

Return of defective products or shipping error

If the user receives a defective or erroneous product, he must contact Germany Vic Shop Slu immediately through the means indicated in the section of Contact.

If the package has visible damage at the time of delivery, the user must Notify it at the carrier of the carrier before accepting it and contact Germany Vic Shop SLU within a maximum period of 48 hours. Claims for past transport damages will not be accepted 7 calendar days, except documentary evidence that the damage occurred before delivery.

Germany Vic Shop SLU will evaluate the case and, if applicable, you can offer a reimbursement or replacement of the product. The resolution of the case will be made in the least possible deadline and, in any case, within the legal limit of 90 calendar days from the communication of the problem.

Refund or replacement will not apply if the product has been installed, manipulated or damaged without previously verified its compatibility with the vehicle.

In any case, the rights recognized in current legislation on consumers and users will be respected.

Guarantees

All products marketed on this website have a legal guarantee of 3 years from the delivery date, in accordance with Royal Decree-Law 7/2021. This guarantee covers manufacturing defects and failures not attributable to the user.

In this sense, it is understood that the products are satisfied with the contract provided that: they conform to the description made by Germany Vic Shop SLU and possess the qualities presented in it; are suitable for the uses to which the products of the same type are ordinarily allocated; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not so with respect to the products delivered to the user, it must proceed as indicated in the refund of defective products or shipping error. However, some of the products that are marketed on the website could present non -homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will be part of the individual appearance of the product, and will not be a defect.

If a product presents a failure, the user must Provide reasonable evidence (Videos, photos or technical reports), provided that this does not involve an excessive load, according to Royal Decree-Law 7/2021. In case of reasonable doubt, Germany Vic Shop SLU may request product review before applying the guarantee. Germany Vic Shop SLU reserves the right to reject the guarantee if sufficient evidence is not provided.

On the other hand, it could become the case that the user acquires on the website a product of a brand or manufacturing by a third party. In this case, and considering the user who is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their right of legal guarantee directly against them during the two years following the delivery of said products. To do this, the user must have preserved all the information in relation to the guarantee of the products.

The guarantee covers only Manufacturing defects and Operating failures not attributable to the user. It does not cover:

• Incorrect installation or not carried out by a professional.

• Improper manipulation or use in conditions for which the product was not designed.

• Damage derived from connection with non -compatible devices.

The user must provide reasonable defect evidence (photos, videos or technical reports), provided that this does not involve an excessive charge, according to Royal Decree-Law 7/2021. In case of reasonable doubt, Germany Vic Shop SLU may request product review before applying the guarantee.

If the product must be sent to review, the Initial shipping costs will be assumed by the client. If the guarantee is approved, Germany Vic Shop SLU will reimburse the shipping costs to the user.

. Any of the expenses will be in charge of the user.

Regulators of Germany Vic Shop Slu will only support the pieces that were spoiled or with erroneous functioning by the company itself, of origin, and that have not been produced by inappropriate and erroneous use of the product.

The guarantee has no value in the event that the ruling is produced by one or more of the following causes:

• Natural causes, as well as rays or moisture
• Connection errors and/or false contacts
• erroneous and/or not made by a specialist duly authorized expressly in writing by Germany Vic Shop Slu
• Connection of external devices, as well as USB, mobile etc. and/or devices not acquired in Germany Vic Shop SLU
• Dust, dirt etc.

Products and/or components that are not covered by the guarantee:

• The legal guarantee covers all the products acquired in Germany Vic Shop SLU in the terms established in Royal Decree-Law 7/2021. However, accidental damage, impacts, breaks due to misuse or improper manipulations will not be covered by the guarantee. In case of doubt, the client must provide evidence that justifies the manufacturing defect

In the event that the arrangement of the acquired product is necessary, the user must send through a transport company (of their choice and in charge) to the address that, Germany Vic Shop Slule indicates, the article duly packed in its box and/or original wrapping with all its accessories, cables etc. and attached a copy of the invoice as well as a writing of all problems, symptoms, tests performed etc.

The return of the repaired/replaced article in case it is guaranteed will be sent back within a maximum period of 150 calendar days.

In the event that the article will not be guaranteed, the user may request the return of the spoiled article previously sent to Germany Vic Shop SLU for repair, assuming this the cost of the return shipping.

The warranty is zero for cleaning products, oils, atmosphere etc. as well as any liquid product.

The same article, product and/or component will only be accepted in guarantee of a maximum of 2 times.

Germany Vic Shop Slu will not accept any responsibility or expense of installation, assembly, configuration and/or any other expense derived from the guarantee. (Example. In the event that an Android screen has been acquired, and this cannot be installed or once installed it has to be guaranteed, Germany Vic Shop Slu will not accept any economic claim of expenses of the workshop, time that can be left without the device, damages etc.)

  1. Exoneration of responsibility

Unless legal provision, Germany Vic Shop Slu He will not be responsible for the following losses, regardless of its origin:

• Losses that are not attributable to a direct breach for their part.

• Income losses, contracts, planned savings or data, as well as any other indirectly non -reasonably predictable indirect loss at the time the sale was formalized.

• Damage derived from improper use of the product by the user or an incorrect installation when it has not been carried out by a qualified professional.

However, in the case of defective products of origin, Germany Vic Shop Slu will be responsible for its repair, replace.

Besides, Germany Vic Shop Slu will not assume responsibility in the following cases:

1. Differences in products visualization:

• All measures are applied to provide reality with reality, but it cannot be guaranteed that the exact color or appearance coincides 100% due to differences in the user's devices.

2. Delays or incidents in transportation:

• In case of incidents with transport, the user must Notify any problem within a maximum period of 14 days From the planned delivery date to manage the incidence with the transport company. If the package presents Visible damage upon receiving it, the user must record in the carrier of the carrier and notify Germany Vic Shop SLU within 48 hours.

3. Force majeure or fortuitous cases:

• Responsibility for force majeure events will not be assumed, including but not limiting:

• Strikes or labor conflicts.

• Wars, terrorist attacks or civil disturbances.

• Natural disasters (earthquakes, floods, fires).

• Telecommunications failures or transport networks.

• Governmental acts or legal restrictions.

4. Improper use or incorrect installation of the product:

• Germany Vic Shop SLU is not responsible for damages derived from an incorrect installation when it has not been carried out by a qualified professional. However, if a product has manufacturing defects that prevent its correct operation, the user may benefit from the legal guarantee for repair or replacement.

• In the event that the product requires professional installation, it will expressly be indicated in the product file and the user assumes the responsibility of hiring a trained installer.

5. Negligence or product manipulation:

• The guarantee will not cover damages derived from:

• Improper, negligent or contrary to instructions.

• Unauthorized modifications or non -original software installation.

• Exposure to extreme conditions (water, heat, dust, humidity).

• Connection to non -compatible devices or wiring alterations.

In any case, Germany Vic Shop SLU guarantees all the rights recognized to consumers for current legislation, including access to the legal guarantee of acquired products.

  1. Written communications and notifications

Through the use of this website, the user accepts that most communications with Germany Vic Shop Slu are electronic (email or notices published on the website).

For contractual purposes, the user consents to using this electronic media of communication and recognizes that any contract, notification, information and other communications that Germany Vic Shop Slu send electronically meet the legal requirements of being in writing. This condition will not affect the rights recognized by law to the user.

The user can send notifications and/or communicate with Germany Vic Shop SLU through the contact data that are facilitated under these conditions and, where appropriate, through the contact spaces of the website.

Likewise, unless otherwise stipulated, Germany Vic Shop SLU can contact and/or notify the user in their email or in the facilitated postal address.

  1. RESIGNATION

No resignation of Germany Vic Shop Slu to a concrete right or legal action or the lack of requirement by Germany Vic Shop SLU of strict compliance by the user of any of his obligations will mean, nor a renunciation of other rights or actions derived from a contract or of the conditions, nor will the user exonerate the user from compliance with his obligations.

No resignation of Germany Vic Shop SLU to any of these conditions or to the rights or actions derived from a contract will take effect, unless expressly established that it is a resignation and formalizes and communicates the user in writing.

  1. NULLITY

If any of the present conditions were declared void and without effect by firm resolution issued by competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

  1. Complete agreement

The present conditions and any document to which express reference is made in these constitute the full agreement between the user and Germany Vic Shop SLU in relation to the object of sale and replace any other agreement, agreement or previous promise prior verbally agreed or in writing by the same parties.

The user and Germany Vic Shop SLU recognize having consented to the conclusion of a contract without having trusted any statement or promise made by the other party, except for what is expressly mentioned in these conditions.

  1. Data protection

The personal information provided by the user will be treated according to the General Data Protection Regulation (RGPD) and Organic Law 3/2018 on Data Protection and Digital Rights Guarantee (LOPDGD).

The user can consult our Complete privacy policy here:

 (Legal notice and Privacy Policy).

When accessing, navigating and/or using the website, the user consents to the treatment of said information and data and declares that all the information or data that facilitates are truthful.

  1. Applicable legislation and jurisdiction

The access, navigation and/or use of this website and the products purchase contracts through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the website, or to the interpretation and execution of these conditions, or with the sales contracts between Germany Vic Shop SLU and the user, will be subjected to the Courts and courts of the consumer's domicile, in accordance with article 52.3 of the Civil Procedure Law.

In the case of litigation, the parties may attempt a friendly resolution through the online litigation resolution platform of the European Commission, available at: https://ec.europa.eu/consumers/odr/.

  1. Complaints and claims

The user can get to Germany Vic Shop SLU his complaints, claims or any other comments that he wishes to make through the contact data that are facilitated at the beginning of these conditions (general information).

In addition, Germany Vic Shop SLU has official claim sheets available to consumers and users, and that these can request Germany Vic Shop SLU at any time, using the contact data that is facilitated at the beginning of these conditions (general information).

Likewise, if from the conclusion of this purchase contract between Germany Vic Shop SLU and the user emanates a controversy, the user as a consumer can request an extrajudicial solution of controversies, in accordance with the regulation EU No. 524/2013 of the European Parliament and the Council, of May 21, 2013, on resolution of online litigation in terms of consumption and by which the regulation (CE) is modified and Directive 2009/22/EC. You can access this method through the website: http://ec.europa.eu/consumers/odr/.

Last update: February 12, 2024